XOOM Energy Pro Tips

Here are a few Pro Tips to help make the customer enrollment process simple.

  1. First, be sure to direct your customers to your ACN Storefront to begin the enrollment process. It is important they enroll through your Storefront in order for you to receive credit. The customer must place their own order. DO NOT submit the order on their behalf.
  2. Be sure your customer has a copy of their current utility bill.  They will need the information located on their bill to begin the enrollment process.
  3. The customer submitting the enrollment must either be the account holder, legally authorized on the account or have signing authority on behalf of the home or business.
  4. During the enrollment process, your customer should be providing their contact information, such as email address and phone number. DO NOT put your contact information on a customer’s account.

Following these steps will ensure a quick and easy enrollment experience for your customer!

After Enrollment:

Once your customer submits their enrollment, you will be able to track the order status and follow up with your customers when there is an action required. To do so, you must log into your IBO Back Office, where you can review your Personal Customer List (PCL) and sign up for IBO alerts to receive status updates on your customers.