Flash Wireless Training

Go through each module, in order.
Click on the ^ sign to open each module.

Module A: Why Sell Flash - Benefits

This module contains 3 videos.

  1. Watch the videos in sequential order. (All 3 videos total 5 minutes.)
  2. Learn about the benefits for you and your customers.
  3. For the second video, download the outline to help you follow along and have all the information at-a-glance.
  4. Scroll down to view each video.

 

1 of 3: Why Sell Flash Wireless?


2 of 3: Benefits

Click here for: Outline: Benefits

3 of 3: Feeding America Partnership

 

Module B: Overview and Sell & Engage

This module contains 2 videos.

  1. Download the outline for each video to help you follow along and have all the information at-a-glance.
  2. Watch the Overview video. (3:28)
  3. Then watch the Sell & Engage video. (3:33)
  4. Scroll down to view each video.

1 of 2:  Overview of Flash Wireless

Click here for: Outline: Overview of Flash Wireless

 

2 of 2: Sell & Engage Your Customer

Click here for: Outline: Sell & Engage

 

Module C: The Customer Order Process

Go through each step in sequential order.
Download the outlines to help you follow along.

Step 4: Complete the Pre-Order Checklist

  1. Download/print the Pre-Order Checklist to follow along: Pre-Order Checklist
  2. Choose one of the steps below based on your customer's choices of network (Green or Yellow) and device (BYOD or Buy New).

Step 5: Customer Places the Order

Customer Places the Order Online or By Phone

Once your customer has completed the Pre-order Checklist, you can help your customer place the order:

Online: Download the outline and view the next video for instructions.
or
By Phone: Scroll down to view instructions.

Click here for: Outline: Order Online

 

To Order by Phone:

  1. Before your customer contacts Flash, be sure he/she has the Pre-Order Checklist filled out completely.
  2. The Flash Activation Representative on the phone cannot assist without that information, which means your customer will need to gather the information and call back at another time.
  3. An IBO can be with the customer on the phone, however, the customer must be present to place the actual order and provide his/her personal details and credit card information.
  4. Once ready, your customer can call the Flash Toll Free number and follow the Activation prompts.

Toll Free Number:
1-888-226-2141

Phone Orders can be placed:
Mon-Fri:   10am - Midnight (U.S. Eastern Time)
Saturday: 10am - 10pm (U.S. Eastern Time)
Sunday:    Closed

 

Resources:
Flash Green FAQs
Flash Yellow FAQs
All outlines in one document: Outlines: All Modules
All supporting documents in one document: All Supporting Documents

Flash Wireless Training Survey

Have you completed all or some of the Flash Wireless Training? If so, we want to know what you think! Share your feedback in this quick, three-minute survey. Your honest opinion can help us to continue to make the training even better. Click on the button below to get started. 
Flash Wireless Training Survey

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