Welcome to Total eCare! IBO Support is now where you are—on your smartphone and computer. IBO Support can be accessed with just a few clicks. You can reach an eCare expert by logging into your Back Office or through the Compass App.  You can also text eCare at 800-599-9559 to receive immediate help and support.

In order to better assist you we have also updated the following hours of operation:

IBO Support
10:00 am – 11:00 pm Monday – Friday

Technical Support
8:00 am – 11:00 pm EST Monday – Friday
9:00 am – 9:00 pm EST Saturday
10:00 am – 7:00 pm EST Sunday

Flash Wireless Service
8:00 am – 12:00 am EST Monday – Friday
9:00 am – 9:00 pm EST Saturday & Sunday

Flash FAST
10:00 am – 12:00 am EST Monday – Friday
10:00 am – 9:00 pm EST Saturday