Keeping you informed with available news and information about the current state of the Coronavirus (COVID-19) is a top priority.

As the situation continues to evolve, we want to share information about what we are doing and the various self-serve tools we have, to manage your DISH account. We also know you may be spending some extra time at home over the coming weeks and we want to let you know what you can watch on DISH and how to watch it.

What to Expect If We Are Visiting Your Home:

All of our technicians have been trained on procedures, including those recommended by the CDC, to promote cleanliness and to help prevent the spread of illness:

  • As always, if technicians have a known illness, they will not visit a customer’s home.
  • For your health and safety, technicians have been advised to not shake hands.
  • Our technicians will wear gloves as much as possible, and may need to clean or sanitize surfaces they touch during their visit. Technicians will also wear shoe covers inside your home.

 

If you or someone in your household is showing signs of illness, including fever or flu-like symptoms, we ask that you reschedule any upcoming technician visits to your home. Rescheduling is easy, with the following options available:

 

If you are unable to reschedule before the technician arrives, we ask that you notify him or her before they enter your home. We empower our technicians to make decisions regarding their personal health and safety, including ending appointments early if anyone in the household is showing symptoms of flu or other contagious illnesses.

 

Of course, we ask all of our personnel to rigorously practice the fundamentals outlined by the CDC:

  • Staying home when sick
  • Washing hands frequently with soap and water for at least 20 seconds, or using hand sanitizer that contains at least 60% alcohol content
  • Covering coughs and sneezes with a tissue or upper sleeve
  • Cleaning commonly touched surfaces and objects, including tools

 

For your health and well-being, we hope you are following those guidelines, as well.

 

Stay Informed and Manage Your DISH Services:

  • The best way to stay informed, manage your account, pay your DISH bill and more, is right here on my.dish.com. Set up an account if you don’t already have one.
  • Once you set up your account, make sure you have an email address on file so we can send you important updates.
  • Manage your account and programming by visiting My Programming.
  • You can also download the MyDISH App, available in both English and Spanish.
  • If you’re experiencing a technical issue like signal loss or a black/blue snowy screen, check out our Troubleshooting section for helpful support videos.

What to Watch:

How to Watch:

  • You can access an additional TV screen to watch all your TV channels and On Demand in your home by downloading the DISH AnywhereApp on your smartphone or tablet.

Set your DVR to record movies and shows, then watch them anytime. Learn more about how to record with a Hopper or how to record with a